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Complaints Procedure

Hopkinsons Estate Agents

In-house Complaints Procedure

We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.

If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).

What will happen next?

If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:

The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP

01722 333 306

www.tpos.co.uk

Please note the following:

You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.

The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.

Hopkinsons Estate Agents

Hopkinsons Estate Agents Harrogate, founded by Jeremy Hopkinson, brings a fresh, bright approach to estate agency in Harrogate and its beautiful surrounding villages and towns.

About the Hopkinsons Team

Additional Services

We have carefully chosen partners, who like us are focused on customer service and value for money, that have been known and used for many years by us. If you require any of the following to support you in the sale or purchase of a property:

  • Survey/probate advice
  • Solicitor/EPC provider advice
  • Planning and development advice

Hopkinsons have teamed up with Robinsons Integrated Solutions to offer you a free New Home SHINE Technology Survey.

Please email or call our Harrogate office on 01423 501 201 and we will put you in contact with one of our preferred specialists.

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